Horrible client service

We have been struggling to get hold of Wesbank since last week to apply for payment holiday as we are one of many families affected by Covid 19. You hold on for more than an hour and still nobody answers. My husband actually went to FNB bellville this morning because we dont know what else to do. There he was informed that no contact centre agents are available and that the only way is to send an email. This we have also done last week, but no response. So please tell me what will happen the end of the month when the debit order must go off and there's no funds??? The service is terrible!!!