1 reviews | Active since May 2017

18 Jul 2023, 09:33

Horrible Car Financer

Wesbank, you are really losing the plot now. This is not the first car you finance for me, you sold me an insurance package with your other questionable insurer Motorite who refuses to service my car. I got the car from the garage at 84000 had a a device plan that ended at 90 000km. Then you told me Motorite will cover the car, when it hit 104 000km I arranged for the car to be serviced and now they do not want to service the vehicle. The car has the service light on and needs to be serviced.

By law this vehicle still belongs to you and unfortunately I can’t not pay for a car that cannot be serviced by your in house insurance so you need to sort out this mass. You can’t involve us as your clients with your internal mismanagement. My car needs to be serviced as it’s standing at 105528km now. This is serious and I need this matter resolved!!!!!

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Replies (2)
WesBank
WesBank's reply18 Jul 2023, 09:53
Official
Dear Babalwa D
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution

's update19 Jul 2023, 18:14
Reviewer Update
Thank you Elliot amiable for your prompt response on this matter. We highly appreciate it!!!