horrible

Vehicle finance with wesbank. we are paying for a group life cover that is on the statement. need to claim from retrenchment and spent 5 hours on the phone between wesbank and fnb life but no one can give us policy details. how are we paying for a cover that can not be found. tired of being passed around from fnb life to wesbank. your consultant put us on hold for 30 mins after asking to speak to a manager as she couldn't help me. not her fault. she doesnt have the training. so wesbank, i am paying you for group life cover ,so why cant you find our policy number or details