********** Service

WesBank, I'd love to know if I am dealing with a poor agent or a terrible credit provider.

I app**** for payment holidays in the month of May due to a loss of income caused by COVID.

1) It took an agent a week to get back to me 2) I receive an addendum form with the incorrect dates for payment holidays 3) The Agent sends me a new form 4) I Sign the new form and await feedback 5) The next day the agent sends me a new form due to an error on the second form and await feedback 6) Next day I follow up via email 7) Two days later I follow up via email again 8) I receive a phone call from the agent that I am pre-approved and Wesbank has received the addendum and payment holiday will be granted for June, July and August.

This process took three weeks.

9) 30th of June I receive an urgent SMS from Wesbank stating I am in arrears for the Vehicle. Big surprise. 10) I contact the agent via email 11) The agent calls me, explains that the form is incorrect due dates once more 12) I sign a new form and send it back the same day. 13) After a week of no feedback, I contact Colserve management to raise the issue as my account is still in arrears and the SMSes from Wesbank are ringing in. 14) This morning on the 7th of July almost 2 month later my account is still in arrears. I have received ANOTHER form because I did not have a witness signature. (During nation wide Lockdown and working remotely)

SO, now to be fair lets compare this to my experience in applying for a payment holiday with MFC, a division of Nedbank.

1) Filled in online application form 2) Checked my account in 48 Hours 3) Payment holiday granted 4) Didn't waste R100 worth of airtime 4) No additional stress during already stressful times

So, lets have a conversation.