CG
Chany G
1 reviews | Active since Nov 2016
24 Aug 2021, 18:52
********** communication
Once again, I am back on this platform due to Wesbanks negligence. It is so sad to see that I have to give a bad review, in order to get communication from Wesbank.
I paid my vehicles installment on the 26th July, as per usual and due to Wesbank not logging my payment, my account is now labeled as "arears". I have sent my proof of payment and countless emails, yet my account is still affected due to your negligence.
The service is **********!
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WesBank's replyOfficial
25 Aug 2021, 09:37Dear Chany G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply25 Aug 2021, 09:37
Official
Dear Chany G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution