TR
Tshifhiwa R

1 reviews | Active since Dec 2021

10 Jul 2022, 02:14

Hopefully my relationship with this bank will end soon

I bought a car at wesbank auction a month ago upon buying my vehicle i apply for finance at the house and Wesbank vehicle finance approved i was also introduced to vehicle warranty provided by Motorite which i was told i can cancel it anytime. Because of Repo rate going up i decided to cancel the motorite plan ....Jesus i been send from pillar to post , i have called Motorite i was told told to call the bank csuse they cant cancel , i have called the wesbank vehicle finance only to be told we can't cancel call the dealer i called the dealer and i been told to send email to cancel i've done that this happened 2 weeks ago. I got an email from Wesbank auction telling me that the policy has been cancelled i was relieved but when i check with wesbank vehicle finance the warranty is still running and i am paying for it now when i called Wesbank vehicle finance they said i must go back to Wesbank Auction house and ask them for proof of payment .I am basically stuck between Wesbank auction house and Wesbank vehicle finance i feel like an idiot dealing with the same back but they feel like making fun of me send me from pillar to post like a fool.

0
Replies (2)
WesBank
WesBank's reply11 Jul 2022, 08:13
Official
Dear Tshifhiwa R, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
TR
Tshifhiwa R's update14 Jul 2022, 04:12
Reviewer Update
I got a reply from Wesbank i am happy that i got my refund without making millions calls everyday. Thank you Hello Peter and Wesbank for fast results .