Holding for more than 10 minutes, waiting to speak to a consultant.

Item: WesBank
Rating: 1
Author: Kgomotso M

I still have not been able to speak to a consultant when calling your call centre. Each time I call I am left holding for more than 10 minutes or so. Keep in mind that I am being charged for my calls. Can someone please call me back as all that I want to do is confirm the debit check as you guys requested. I just need my a debit order date change to be confirmed.

Helpful (0)

Replies (1)

WesBank's replyOfficial

07 Dec 2021, 09:00

Dear Kgonotso M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply07 Dec 2021, 09:00

Official

Dear Kgonotso M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution