HIGHLY DISAPPOINTED

I'm disappointed on the service. I have been with Wesbank since 2018 until to date. I made calls in the past and never encountered problems. Now that I need the refund, NO ANSWERS!

Now that I need clarity no one is answering the calls. I write emails,no response!I made payments which were above what I needed to pay,I thought I will be able to access the money(used the account as savings as adviced by the consultant in Wesbank). Now I am being taken back and forth instead getting what due to me.