IP
Izak P
1 reviews | Active since Apr 2014
01 Oct 2015, 13:14
Help me to help myself
I phoned about 2 months ago to change my contact details for my Wesbank account. <br> I had to do this because you mis-spelled my email address as @gail, and not @gmail.<br> My telephone number on your system is also outdated. <br> <br> About a week later I could still not log in because my details was still not updated, although I was reassured it will be updated in 48 hours.<br> <br> It's been over 2 months and I still can't access my account.<br> <br> I find this unacceptable, and pathetic from a service provider.<br> <br> Please update my details so that I may check on my account without having to phone every single time I need to enquire about something.
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WesBank's replyOfficial
05 Oct 2015, 10:05Hello IzakPieterse,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration.
Direct contact has been made to advise of the corrective action being taken along with assisting with the Online registration.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration.
Direct contact has been made to advise of the corrective action being taken along with assisting with the Online registration.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply05 Oct 2015, 10:05
Official
Hello IzakPieterse,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration.
Direct contact has been made to advise of the corrective action being taken along with assisting with the Online registration.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration.
Direct contact has been made to advise of the corrective action being taken along with assisting with the Online registration.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank