Help me out or stress me out @ Wesbank?

So, Wesbank approved my payment relief for May, June and July. May month they deduct, but refunds me. Yet after their refund, my account then shows I am in arrears. I once again call to query this, the consultant assures me it will be rectified. They also inform me that my debit order has been stopped, will resume on the 25/08/2020. Today, my account still shows i am in arrears, and they are trying to load a new debit order for today. A new mandate/debicheck is waiting for my approval. Are you trying to help me out or stress me out?!