GP
George P
1 reviews | Active since Jun 2014
30 Mar 2015, 11:11
Having Trouble Updating my address for a month now
Good day <br> <br> I would like to complain about the poor service level received from Wesbank's Customer Service. I have been struggling to change my address for the past month now!!! When I try and phone no one answers and even holding for 5+ minutes does not seem to help what a waste of money!!! I have sent countless emails with the required documentation and the replies are not clear enough to understand what exactly is required. The mails also come days after I have submitted my documentation that I find very poor. It seems that laziness is at the order of the day and not customer service!!!!!
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WesBank's replyOfficial
31 Mar 2015, 14:04Hello George.Prinsloo1,
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused. The new address has been updated and confirmation provided.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused. The new address has been updated and confirmation provided.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply31 Mar 2015, 14:04
Official
Hello George.Prinsloo1,
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused. The new address has been updated and confirmation provided.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused. The new address has been updated and confirmation provided.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank