KS
Kwanele S

1 reviews | Active since Jan 2018

11 May 2021, 20:49

Harassment & ******* action to repossess vehicle

As we were hit by covid.Last year I app**** for a payment break which was granted & my lease was extended. Fast forward 2021 the bank is harassing to repossess my vehicle due to “miss payments” unless I pay my arrears in full or part of it Because of the harassment ive been dealing with from Jeanne from March I have then tried to make payment which I can’t afford towards my arrears but the harassment doesn’t stop I haven’t missed a single payment besides the payment break which shouldn’t be reflecting as arrears since my lease was extended but Jeanne refuses to understand and says the bank is the one pushing her to take legal action towards me thou I am paying my instalments in full monthly How was my lease extended but now I’m forced to pay for the “missed payments” from the payment break????

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Replies (1)
WesBank
WesBank's reply12 May 2021, 10:06
Official
Dear Kwanele S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

RegardsWesBank Service Resolution