EJvV
Elwi Jansen van Vuuren

1 reviews | Active since Sept 2019

22 Oct 2025, 08:46

Harassment after financing a vehicle

Took vehicle financing through Wesbank, but it feels as though they think they own you once you sign that contract. Incessant calling for add on products which I declined from the onset.

They also do not keep in mind that we are working during office hours, will call and if you decline the call just call back immediately. Being in a position at work where I have back to back meetings, this is very disturbing.

Train your agents that people have life outside of Wesbank financing. If a call is declined it means you are unable to speak at that time. Do not call again and again and again immediately. This is not only ****ing insensitive, but it is annoying as hell and impacting our performance at work.

I went through this with my previous car purchase and complained about it and yet here it is happening again.

I did not sell my soul to you, I do not belong to you. Get that in your skulls. Stop harassing people to try and sell products already declined from the onset!!!!!

complaints reference below with Wesbank complaints resolution department. Next step FAIS ombud if this is not resolved

0
Replies (1)
WesBank
WesBank's reply22 Oct 2025, 09:00
Official
Dear Elwi Jansen van Vuuren,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution