HP
Hester P
1 reviews | Active since Jun 2017
29 Nov 2024, 08:19
Harassment
Wesbank made a mistake on my account which resulted in a debit order not being deducted. Directly thereafter I had major surgery and only noticed two months later after which I called them, made arrangements and rectified THEIR mistake. They have been phoning me non stop for the past two months, even after I've made arrangements, called them several times and emailed them. They call me between 60 and 100 times per day. Yesterday was 87 calls. Now I'm seeing an attorney today to file charges against Wesbank for harassment. It is shocking what you do to people.
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Replies (1)WesBank's replyOfficial
29 Nov 2024, 08:50Dear Hester Pinsloo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply29 Nov 2024, 08:50
Official
Dear Hester Pinsloo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
