Had the worst time with Wesbank and iua

I have taken a cover with WesBank. to my surprise when I realise that the cover wasn't doing what I wanted it to do. I called WesBank to cancel the cover, I was then advised that I didn't take the cover with them which was a surprise to me. I therefore requested that they give me the number of the people I tool the cover with which they gave to me. I then called them to request cancellation of the cover, I was then told that I should send an email to WesBank again to request for the cover cancellation. I did sent through the cover cancellation on the 15th of April 2019. Two days later they sent me an email asking which cover am I cancelling I then told them that I want to cancel the cover I have with them, that email I sent on the 18th of April 2019. I then called today and I spoke to a guy Chad Padiachey who then want to convince me to stay with "WesBank", to my surprise the guy now advise that they will still debit at the end of the month. I tried speaking some sense to him, but I couldn't since he only wanted to be the one talking and ended up hanging up on me.

I am sending this email with lots of dismay from WesBank.

What I would like to do is to cancel the cover with WesBank with immediate effect as I first sent an email on the 15th of April 2019.

My advise to anyone reading this never take anything with either any member of WesBank as this will be an impossible thing to do once you want to cancel the insurance.

Regards, Clife Motloung