RP
Robin P
1 reviews | Active since Jul 2015
05 Dec 2019, 13:57
Grossly Inept staff - Change of Address KYC
Using their web service portal, I attached the requested documentation for a change of address, within the request process that is built into the website. It was a copy of my utility bill, which was 2 hours before submitting the request with WesBank, accepted at FNB in branch for an update to my address. I used the exact same document for WesBank.
After this, I get an email asking for the document again, with no explanation on why they didnt use the one I uploaded.
I responded, only to get an email stating "Please confirm what your request is", meanwhile its clearly written in the subject line "KYCADDRESS" with a reference number to my web request to update my address.
I'm not sure what sort of hiring process WesBank has, but it is clearly inefficient as your staff are grossly *********** and computer illiterate.
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Replies (2)
WesBank's replyOfficial
05 Dec 2019, 14:32Dear Robin
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Dec 2019, 14:32
Official
Dear Robin
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RP
Robin P's updateReviewer Update
06 Dec 2019, 15:34After being called by Wesbank, the issue has not been resolved, as Wesbank aims to frustrate the KYC process with inundated procedures that merely inconvenience the customer and do not provide ease of process. Of all the financial institutions I deal with, and have worked in, none required commissioner of oaths stamps on original documentation.
Who is going to pay the extra petrol for me to go to a police station and get documents stamped JUST for Wesbanks inconvenient processes? Wesbank? Ofcourse not.
I did not need these documents stamped for opening the contracts with Wesbank.
I did not need these documents stamped for updating my address at First National Bank, which is part of the same group under RMB as Wesbank.
I did not need these documents stamped to take out a home loan with Standard Bank.
I did not need these documents stamped to take out a loan with DirectAxis
I did not need these documents stamped to acquire a Visa to travel internationally.
Wesbank, catch a wake up call and come to the party. Your processes do not prevent *****, you just inconvenience customers for the sake of outdated procedures designed by a team who earns comfortably enough to not care for the troubles of an ordinary citizen.
As a customer of Wesbank for almost 6 years now, I will never return for more business once my current finance contracts are completed. You do not deserve the business, you are an old fashioned, outdated organisation.
Who is going to pay the extra petrol for me to go to a police station and get documents stamped JUST for Wesbanks inconvenient processes? Wesbank? Ofcourse not.
I did not need these documents stamped for opening the contracts with Wesbank.
I did not need these documents stamped for updating my address at First National Bank, which is part of the same group under RMB as Wesbank.
I did not need these documents stamped to take out a home loan with Standard Bank.
I did not need these documents stamped to take out a loan with DirectAxis
I did not need these documents stamped to acquire a Visa to travel internationally.
Wesbank, catch a wake up call and come to the party. Your processes do not prevent *****, you just inconvenience customers for the sake of outdated procedures designed by a team who earns comfortably enough to not care for the troubles of an ordinary citizen.
As a customer of Wesbank for almost 6 years now, I will never return for more business once my current finance contracts are completed. You do not deserve the business, you are an old fashioned, outdated organisation.
RP
Robin P's update06 Dec 2019, 15:34
Reviewer Update
After being called by Wesbank, the issue has not been resolved, as Wesbank aims to frustrate the KYC process with inundated procedures that merely inconvenience the customer and do not provide ease of process. Of all the financial institutions I deal with, and have worked in, none required commissioner of oaths stamps on original documentation.
Who is going to pay the extra petrol for me to go to a police station and get documents stamped JUST for Wesbanks inconvenient processes? Wesbank? Ofcourse not.
I did not need these documents stamped for opening the contracts with Wesbank.
I did not need these documents stamped for updating my address at First National Bank, which is part of the same group under RMB as Wesbank.
I did not need these documents stamped to take out a home loan with Standard Bank.
I did not need these documents stamped to take out a loan with DirectAxis
I did not need these documents stamped to acquire a Visa to travel internationally.
Wesbank, catch a wake up call and come to the party. Your processes do not prevent *****, you just inconvenience customers for the sake of outdated procedures designed by a team who earns comfortably enough to not care for the troubles of an ordinary citizen.
As a customer of Wesbank for almost 6 years now, I will never return for more business once my current finance contracts are completed. You do not deserve the business, you are an old fashioned, outdated organisation.
Who is going to pay the extra petrol for me to go to a police station and get documents stamped JUST for Wesbanks inconvenient processes? Wesbank? Ofcourse not.
I did not need these documents stamped for opening the contracts with Wesbank.
I did not need these documents stamped for updating my address at First National Bank, which is part of the same group under RMB as Wesbank.
I did not need these documents stamped to take out a home loan with Standard Bank.
I did not need these documents stamped to take out a loan with DirectAxis
I did not need these documents stamped to acquire a Visa to travel internationally.
Wesbank, catch a wake up call and come to the party. Your processes do not prevent *****, you just inconvenience customers for the sake of outdated procedures designed by a team who earns comfortably enough to not care for the troubles of an ordinary citizen.
As a customer of Wesbank for almost 6 years now, I will never return for more business once my current finance contracts are completed. You do not deserve the business, you are an old fashioned, outdated organisation.