Item: WesBank
Rating: 1
Author: Andre-Juan Le Sueur

WesBank's replyOfficial

26 Jun 2025, 08:13

Dear Andre-Juan Le Sueur

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

WesBank's reply26 Jun 2025, 08:13

Official

Dear Andre-Juan Le Sueur

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

ALS

Andre-Juan Le Sueur's updateReviewer Update

26 Jun 2025, 10:33

HI there, i think there's been some sort of misunderstanding. I just recieved the paid up letter, again. I already know my vehicle is paid up, it was settled at the beginning of the month. my complaint is that even though it was settled, the monthly installment has gone off. please reverse the installment as a matter of urgency.

ALS

Andre-Juan Le Sueur's update26 Jun 2025, 10:33

Reviewer Update

HI there, i think there's been some sort of misunderstanding. I just recieved the paid up letter, again. I already know my vehicle is paid up, it was settled at the beginning of the month. my complaint is that even though it was settled, the monthly installment has gone off. please reverse the installment as a matter of urgency.

ALS

Andre-Juan Le Sueur's updateReviewer Update

27 Jun 2025, 05:24

It’s been over 24 hours now and the debit order still hasn’t been reversed, now I’m told that it reflects as a transaction but not on the debit order side? I have rent to pay, it’s the weekend coming up and WesBank is just not at all concerned about fixing their own mistake? This is appalling

ALS

Andre-Juan Le Sueur's update27 Jun 2025, 05:24

Reviewer Update

It’s been over 24 hours now and the debit order still hasn’t been reversed, now I’m told that it reflects as a transaction but not on the debit order side? I have rent to pay, it’s the weekend coming up and WesBank is just not at all concerned about fixing their own mistake? This is appalling

ALS

Andre-Juan Le Sueur's updateReviewer Update

27 Jun 2025, 10:33

Hi Jardiem, i just called Wesbank, I dont understand nor do i care what the issue with your system is, im now told that the money isnt reflecting in the wesbanks account yet? It went off of my FNB account yesterday, FNB to wesbank transfers cannot possibly take more than 24 hours to clear, but now im told to try again on Monday to get the debit order reversed? a debit order that should not have gone off in the first place if someone actually did their job and cancelled the debit order when my car was settled at the beginning of June already. I have accounts that I NEED to pay, that are already overdue now, and now i must suffer and wait until Wesbank gets their **** together and realises OH WAIT, WE"VE ****** MONEY FROM A CLEINT? PLEASE, I NEED THIS RESOLVED TODAY STILL AND I DONT CARE WHO HAS TO DO WHAT TO DO IT

ALS

Andre-Juan Le Sueur's update27 Jun 2025, 10:33

Reviewer Update

Hi Jardiem, i just called Wesbank, I dont understand nor do i care what the issue with your system is, im now told that the money isnt reflecting in the wesbanks account yet? It went off of my FNB account yesterday, FNB to wesbank transfers cannot possibly take more than 24 hours to clear, but now im told to try again on Monday to get the debit order reversed? a debit order that should not have gone off in the first place if someone actually did their job and cancelled the debit order when my car was settled at the beginning of June already. I have accounts that I NEED to pay, that are already overdue now, and now i must suffer and wait until Wesbank gets their **** together and realises OH WAIT, WE"VE ****** MONEY FROM A CLEINT? PLEASE, I NEED THIS RESOLVED TODAY STILL AND I DONT CARE WHO HAS TO DO WHAT TO DO IT

ALS

Andre-Juan Le Sueur's updateReviewer Update

27 Jun 2025, 10:39

Honestly, how is this fair on me as a client? I've been put into a massively precarious position now where i cannot pay all my debts when im supposed to and all i hear is sorry try again in few days time? that's genuinely not fair on me

ALS

Andre-Juan Le Sueur's update27 Jun 2025, 10:39

Reviewer Update

Honestly, how is this fair on me as a client? I've been put into a massively precarious position now where i cannot pay all my debts when im supposed to and all i hear is sorry try again in few days time? that's genuinely not fair on me

ALS

Andre-Juan Le Sueur's updateReviewer Update

30 Jun 2025, 07:48

Guys it's the 30th now, it's been 4 whole days and the money that was in essence ****** from my account still hasnt been returned. When i contact customer care im told that they cant do anything because of a system error? in the mean time im accruing interest charges on my credit card because ive had to use that to pay for the costs i couldnt cover because this money was erroneously taken from my account. Im reporting this to the NFO now, iv e had enough of the stories and the costs incurred due to wesbank and FNB being unwilling to correct their own mistake

ALS

Andre-Juan Le Sueur's update30 Jun 2025, 07:48

Reviewer Update

Guys it's the 30th now, it's been 4 whole days and the money that was in essence ****** from my account still hasnt been returned. When i contact customer care im told that they cant do anything because of a system error? in the mean time im accruing interest charges on my credit card because ive had to use that to pay for the costs i couldnt cover because this money was erroneously taken from my account. Im reporting this to the NFO now, iv e had enough of the stories and the costs incurred due to wesbank and FNB being unwilling to correct their own mistake

Gross incompetence - ******* debit orders