Greed on Another Level

How about this. My Fiance has been paying her car diligently for the past 5 years, through Covid, lockdown, you name it without asking for any relief, payment break etc and in about another 8 installments she will be done. I offered to help her settle from her accounts so that she can buy a newer car that is lighter on fuel as a result of the mess the country is in an transporting our kids and also very new so that she has no issues from a mechanical side. We emailed Wesbank to see if they can at least offer a better settlement amount compared to the current capital balance considering the facts mentioned above and that she has already paid almost double that was borrowed and would you believe it nothing. I now have no more works for FNB and its subsidiaries. Absolutely shocking greed on another level.