Good customer service is a myth, reply to emails and call back as promised that’s all we ask for

I have never experienced worst customer service like this before, no feedback, no reply to emails send and tried asking a different consultant to assist me but transferred me back to the very same lady her name is Ipfi Tshamano who did not care about me as a client

Training should be given to them in terms of how good customer service is important, because now I feel like I am forcing them to assist me as they show no interest at all. I am just hoping that Ipfi Tshamano be given more training.