MF
Mohini F
1 reviews | Active since Jul 2016
26 Sept 2022, 14:20
Going in Circles
App**** for vehicle finance via the dealership at Wesbank & was offered an exorbitant interest rate, I called Wesbank customer service (ref ***) to direct me to someone who can assist me with a lower rate, consultant said unfortunately she can't assist & requested that I go back to the dealership. Not happy about going back & forth. I bank with FNB, why do I have to around in circles for my bank to give me the best rate? What happened to "How can we help you?"
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WesBank's replyOfficial
26 Sept 2022, 14:43Dear Mohini Francis,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Sept 2022, 14:43
Official
Dear Mohini Francis,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution