CW
Christa W

1 reviews | Active since May 2019

20 May 2021, 13:47

Go to MFC, thank me later. The word 'useless' used MANY times in my review :)

If you have the option, get financing from MFC. If I owned Wesbank, I would have a hard look at my staff members. People don't tolerate uselessness anymore, there are many companies happy to help you. Your staff members are costing you big time. Nobody wants to deal with a clown company. These guys at Wesbank take so long to process your few pieces of paper that you need to submit, that the terms we originally qualified for changed COMPLETELY. This is for private financing, our paperwork submitted timeously. I have had the pleasure of dealing with not 1, not 2, BUT THREE useless members of their staff. One is supposedly a manager, but she cannot even bother to call you back, let alone resolve any issues. One guy took over from the other useless guy, and turned out to be useless too (a little less than the first guy, but he only took one week to process). And then we need to be patient, as if this is our fault and as if it's fun for us to have to follow up just to hear something back. We app**** for car finance on 30 April 2021. Today is 20 May 2021, which means not much has happened in 3 weeks. I bought a car in April and MFC took two days to finalize everything, we got the car on the morning of day 3. Like I said above, Wesbank bro's came back with a new finance amount and higher deposit, because they took so long to process papers under the original terms we originally accepted, that ITC updated in the mean time. This place is a joke, the staff members seem to be on a 6 hour lunch break daily, because they are nowhere to be found most of the time. The phone just rings off the hook, nobody there to answer the phone it seems. Horrible, HOrrible, HORrible, HORRible, HORRIble, HORRIBle, HORRIBLe, HORRIBLE experience.

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Replies (1)
WesBank
WesBank's reply20 May 2021, 14:40
Official
Dear Christa W

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution