1 reviews | Active since Sept 2016

12 Sept 2016, 16:07

Give me my car registration papers

<p>I need to get my car reg duplicate documents from Wesbank. The car in question was 22 years old and paid off 19 years ago. I sent all the info Wesbank asked for, paid on the 6 September the money they asked for, and today I get an email saying should I rewuire a duplicate of the papers I should pay them and pls send all the car details through. I have paid and Have sent them the details. What more do they want??</p> <p> </p> <p> </p>

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Replies (4)
WesBank
WesBank's reply13 Sept 2016, 09:14
Official

Thank you for raising your concerns affording us the opportunity to address the matter at hand. You have been contacted by the relevant department and further details were requested in an attempt to address the lack of service thereof.

We are eagerly awaiting your response.

Kind regards,

WesBank

's update13 Sept 2016, 12:16
Reviewer Update

I have received a telephone call this morning, as well as a follow up email.

I have sent the relevant information back to you, again.

Awaiting further developments

Clara

's update13 Sept 2016, 16:06
Reviewer Update

Further to above comment, mycar reg papers have been found and they have been forwarded to me, expecting them on Friday...

Clara

's update19 Sept 2016, 12:23
Reviewer Update

Received the papers ten minutes ago. Thank you

Still doesnt explain why it took so long...