Getting the run around

<p>I have been a long time customer with FNB. I hold 2 private accounts, a credit card and a business account with them. </p> <p> </p> <p>When it came to my vehicle being financed it was reletively painless except for the fact that the dealership where i bought it never updated my interes rate to the lower one agreed upon. Needless to say that FNB was very unhelpfull in this matter.</p> <p> </p> <p>Nonetheless, I had an incedednt and the insurance paid out in full. Wesbank had finalise and close the finance account. Everytime I phone I get told a different story about why the account has not been closed and finalised yet. Mr Gary Williams who is supposedly assigned to my file is never available and none of the other consultans have a clue of what is going on.</p> <p> </p> <p>It has been 2 months now and still nothing. Seriously considering a change in all my accounts, the service and training of conulting staff is absolutely pathetic.</p> <p> </p>