HS
Henlee S

1 reviews | Active since Mar 2021

08 Dec 2023, 12:37

Gavin Harris is the most useless private finical adviser on the face of the planet

Please note that this review is not aimed at Wesbank as a service provider, but rather to Gavin Harris.

So i saw a car and instantly fell in-love with it. I app**** for finance through Wesbank, as in the past I had n wonderful experience with a very fast turn around time. I app**** online and all went well, that was until they gave me mr Gavin Harris as a private finical adviser. in the beginning all looked well, that was until i started to ask some questions that i was not sure about. i sent him over a dozen emails, but he does not reply. I asked him to match a intrest rate from MFC on the 30th of Novbember 2023 and he still hasnt rep**** to that email, which is 8 days later as of the date this review was written. so i decided to try and call him. what a joke! I have spent over R350 on airtime which i will never get back, just to try and get hold of him. but nothing. i logged a complaint about him, and soon after he called me back with a story saying they are busy. now im not an unreasonable person and i do understand that life happens, but after 8 days of trying to get hold of him. nothing!? Then i am called by their manager. He seems to be a nice guy, and said he will take the matter into his own hands. so lets see what is going to happen in the near future.

If i could only have someone who takes their job seriously and take pride in his work, this would have been much different, i am sure of it.

i have been without a car for 2 weeks because of him. and all because of his "slegtiheid" as us Afrikaaners would say

0
Replies (1)
WesBank
WesBank's reply08 Dec 2023, 12:55
Official
Dear Henlee S, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution