Funds reversal

Dear Wesbank,

"FNB How can we help you?"

Please assist with refund approval. I do understand that the issue at hand has been caused by my lack of knowledge. I have done a manual transfer from my FNB account to Wesbank account on the 19th of September. From what the Wesbank agent mentioned is that I was suppose to call and cancel the debit order since I have made manual payment within 5 days before the debit order goes off.

I have received some funds which are meant for my Visa application, however the debit order has deducted the funds. I called on the 8th and I was told the funds have not cleared but after calling on the 9th I am now told that the funds will take 7days to be reversed. Can someone please assist with the refund authorization.