FRUSTRATION WITH WESBANK ACCOUNT.

Good Day

Refer to Telephone calls made and emails send in the last two months on account no ***

The following info was given to Wesbank by telephone and emails

I have traded the Suzuki Baleno for a Jeep Grand Cherokee on the 24 Dec 2020. On the 24 Dec 2020 an instalment of R 4319.69 was deducted for the account ***. (This was acceptable). This stop order was supposed to be reversed in January 2021, which did not happened. On the 25 Jan 2021 another instalment of R 4319.69 was presented to FNB for the same account.(This is unacceptable).

I will be pleased if the following requests can be done in the next working week:

• Please reverse the last two instalments totaling R 8639.38 • Please ensure the stop order are cancelled for account *** • Please close account ***

Please give me feedback on the action via email

I only received one the installment for Dec 2020, but so far the nothing happens. Every time I phone, i start all over. No feedback, and no action. Can someone please assist sorting this account.

Regard

Pieter Viljoen