Frustrating service
I don't know why Wesbank makes it so hard for it's client's to contact them. You need to use self-help options and even when they have signed documents in front of them - they refuse to help you. I would suggest you make it easier for your customers to contact you and work on your turn-around times as the service is really below average.
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WesBank's replyOfficial
24 Apr 2019, 14:38Dear Adèle Vorster
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92FB2
Regards,
Trifena Paulo Da SilvaWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92FB2
Regards,
Trifena Paulo Da SilvaWesBank Service Resolution
WesBank's reply24 Apr 2019, 14:38
Official
Dear Adèle Vorster
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92FB2
Regards,
Trifena Paulo Da SilvaWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92FB2
Regards,
Trifena Paulo Da SilvaWesBank Service Resolution