Frustrated with Wesbank

I am Totally frustrated with the non existing service from Wesbank. We have tried to get the get the original registration papers for a vehicle that has been settled. The first request, with R350 payment was done on the 8th of February 2021, numerous emails and repayment and sending proof of payment, not a word from them. Further that, they do not seem to employ any people as you cannot get any one to answer a phone call.