FRUSTRATED - WHAT DO I NEED TO DO TO GET ASSISTANCE?

I have been emailing Wesbank since end of March to advise that my husband is not working during Covid-19 lock down and not getting paid. Emailing weekly, not getting any response. Did the online application. Nothing still. Spoke to Clive Mtshali 3 weeks ago, he was personally going to get back to me. Nothing, I emailed him twice already, no response. I email the relevant emails, no response.

Called the call centre last week, was transferred and cut off the whole time. Called again today, think the lady was Naomi. I told her about my frustration, she said maybe I should speak to a senior person. I said that every time I get transferred they cut me off. I don't have money to keep buying airtime. She had me holding on while she was checking the account and then transferred me back to the start of the voicemail where you have to put in your details and hold on again, eventually it went to a voicemail service.

What do I have to do to get assistance?