Frustrated, Dissapointed and Angry

Good day,<br> I'm writing this report to express my disappointment from the unacceptable service/attitude I've received from wesbank. On Tuesday 7th of April 2015 I received a call from Hodi Mojapelo who is one your employees to open the gate at my complex he had come to collect my car because I have not been paying for it, I was really confused because I had been paying my all this time I was not aware of and had never received any phone calls, email etc which wesbank also confirmed. when I called the collections department I was told that I owe about R6000 but if pay 3000 I can keep the and pay the rest on the 25th of this. I than called Hodi to explain that I have an arrangement and he does not need to to take my car, he told me that he does not care I am 3 months behind and he is gonna take the car, he arranged a meeting I went meet him at wesbank fairlands where tried to force me to sign some agreement without acknowledging the fact that the information he had was incorrect regarding my payment and that I had made I arrangement with bank already, I paid the 3000 but I am not sure what is going to happen from here, Please could this be resolved ASAP