**********ly debited our account!

My wife bought a new car last year & we supp**** Wesbank with the proof of insurance. After that, we have supp**** them with the proof of insurance every time they have asked for it. On the 02/11/2022 they asked for it once more & we sent it to them on the 03/11/2022. On the 10/11/2022 they requested the full policy document which we promptly sent on the 11/11/2022. On the 30/11/2022 they sent another email claiming they have not received the proof of insurance but on the 23/11/2022 we received a confirmation from the confirming receipt of the proof of insurance & they confirmed the policy details were updated on the account/profile. Despite all this, they still debited her account on the 01/12/2022 (the monthly car installment plus the insurance). We have been on the phone trying to sort this out since 08:00 this morning but to no avail. We expect the funds to be credited back today as we have insurance which we have provided Wesbank with on numerous occasions!!!!!