NB
Nathan B

1 reviews | Active since Jun 2009

16 Dec 2020, 10:57

********** WesBank Debit Order from my account

Hi there, yesterday morning, a Wesbank NAEDO debit order came off my account for R4794,66. I don't have a Wesbank account.

That's a significant amount of money. You were one of the first finance houses to implement DebiCheck. I didn't receive a DebiCheck mandate, nor did I approve one from you.

There better be an incredibly good explanation for this.

The debit order description is Naedo Debit Order Payment ***): Wesbnknaed (***)

The long description is: WESBNKNAED*** 201215NAEDO DR ***

0
Replies (1)
WesBank
WesBank's reply17 Dec 2020, 08:16
Official
Dear Nathan,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution