********** Sales by the Wesbank Consultants and Poor customer service in resolving.

On the 22nd December 2021, I was sold a Vehicle Maintenance top-up plan which was loaded on my Wesbank account on the same day which took my balance up by -R20 444,20 (-R5666-70 and R-14 777,50). On the 3rd January 2022 (which is my birthday by the way) Wesbank decided to duplicate the maintenance plan and added another one on my Wesbank account which took the balance up again by -R20 364,64 (-R5 587,14 and -R14 777,50). I reported the issue on the 13 Jan 2022 after I viewed my account transactions. On the 25 Jan 2022 Wesbank reversed a portion of the duplicate which is R14 777-50 but did not reversed the -R5 587,14 that was also added when they duplicated the plan.

The worst surprise is also that after all these transactions they again added another Vehicle Maintenance plan of -R14 883-97 on the 25 Jan 2022 which again takes up my negative balance. And this is an issue that was supposed to be resolved within 24hrs according to both Fizo and Malesela who are the consultants I spoke to about this problem. I am so ****ed because they also say I cannot speak directly to the people that are responsible for solving this problem, which I think was going to help with the understanding because clearly my issue is not understood by the people that are supposed to convey the message. At this point this has not been resolved. And I am still waiting to hear what the resolution is about the ********** sale by whoever added the 2nd and the 3rd VAP because this is plain ***** to me. I encourage all Wesbank clients to watch their vehicle finance accounts for ********** transactions.