********** debit order

Item: WesBank
Rating: 1
Author: Mkululi C

Three weeks ago I've managed to settle my car balance with wesbank. Paid it all and they send me paid up letter. Their consultants told me when the account is settled automatically the debit order will be closed and cancelled.On the 25th the debit order happened again but I've got no balance left.I ask Wesbank to refund me ,their response was I must e mail proof of payment of which I did.Now they refuse to refund my money.I don't understand this cruelty and bad of *****ing our money just like that.WESBANK PLEASE REFUND ME MY MONEY PLEASE. IVE GOT NOTHING LEFT .my e mail is ***

Helpful (0)

Replies (2)

WesBank's replyOfficial

02 Mar 2021, 13:26

Dear Mkululi

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply02 Mar 2021, 13:26

Official

Dear Mkululi

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

Mkululi C's updateReviewer Update

10 Mar 2021, 09:27

Thank Tina Du Toit I have recieved my refund.I really appreciate they way you've handled my case.Im satisfied and happy now.Keep up the Good work????

Mkululi C's update10 Mar 2021, 09:27

Reviewer Update

Thank Tina Du Toit I have recieved my refund.I really appreciate they way you've handled my case.Im satisfied and happy now.Keep up the Good work????