EL
Ecotel L

1 reviews | Active since Jul 2021

28 Jul 2021, 13:41

***** WITH CAR SETTLEMENTS

***** INVOLVING WESBANK I have my car financed with Wesbank and I requested for a settlement Letter to settle the account.I received the settlement letter and paid money into the provided Account but when I contacted Wesbank for a Paid Up letter for my car they told me i was still owing as the the money i had paid was paid in an account not for Wesbank and also that the email address that had forwarded the settlement letters was not for wesbank.I had contacted Wesbank telephonicaly for the settlement letter and its only them who have Details for the Car Financing Account.They claimed it is my system/computer which was intercepted but the settlement letters came through the same conversation from their email address.Till now Wesbank does not accept responsibility or own up but rather they say it is my fault that I received the settlement letters with the details i used.

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Replies (1)
WesBank
WesBank's reply28 Jul 2021, 14:28
Official
Dear Ecotel P,  We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  We will be in touch with you to resolve this matter.  Regards, WesBank Service Resolution