YD
Yvonne D

1 reviews | Active since Aug 2020

19 Aug 2020, 19:58

***** at Wesbank- employees providing ***** account

Hello Peter I am writing this experience with a heavy heart, our bakkie was involved in accident and Wesbank advised that we have a shortfall for R18600 and we agreed to pay the money , Wesbank employee sent us a ***** settlement letter with ***** account details and unfortunately the funds we paid to ***** account . We reported the matter to wesbank and asked if they can investigate and refund the money to us and so far there is no willingness to assist us

Today we received a letter from wesbank attorneys demanding the money , I dont think this is fair as we paid them and we have proof of payment etc and supporting emails and documents

Please help us to resolve the issue and will also alert friends and family to stay alert

***** at wesbank is too much which is inside job from Wesbank employees

Regards Yvonne

0
Replies (1)
WesBank
WesBank's reply20 Aug 2020, 13:03
Official
Dear Yvonne D

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution