1 reviews | Active since May 2016
*****
On the 9th of April I bought a car from Olgars Auto in Springs and there was a problem with the Wesbank site and the F&I who assisted me said that I will be signing my icontract the following week, which I never did as there were some issues with the car. On the 19th April I got an sms from Wesbank welcoming me as their client and yet I did not sign the contract. I phoned the call center to find out which number was the OTP sent to and they could not tell me but they confirmed that the icontract was signed. I then escalated the matter to Simon Mudau (dealer principal - East Rand) and nothing had been done. I am opening a case of ***** against Wesbank.
Good day,
We appreciate you bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
According to our records the OTP was sent to your individual cell phone number and a WesBank representative has e-mailed you confirmation of your actual signature on all the required non electronic documents. These are all legal binding documents that you have signed making the contract valid.
Should you require any further assistance, please make contact with the WesBank representative.
Regards
WesBank
Good day,
We appreciate you bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
According to our records the OTP was sent to your individual cell phone number and a WesBank representative has e-mailed you confirmation of your actual signature on all the required non electronic documents. These are all legal binding documents that you have signed making the contract valid.
Should you require any further assistance, please make contact with the WesBank representative.
Regards
WesBank