AP
Antonie P
1 reviews | Active since Jan 2012
08 Apr 2015, 09:24
Forced Insurance Debit
After providing proof of insurance as requested via phone, they still app**** forced insurance debit, charging me for insurance that I didn't opt in for. This is ******* and against the consumer protection act.
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WesBank's replyOfficial
13 Apr 2015, 06:24Hello contrid,
Thank you for raising your concerns and granting us an opportunity to investigate and respond. WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers.
Direct Axis is a specialist financial services company that provides customers with a direct connection to loans and insurance and they are a sister company to WesBank. There is a Non-Disclosure agreement in place that prohibits Direct Axis from using any of our data for anything else other than contacting our customers for proof of insurance.
We have attempted to contact you to discuss, however you advised that you prefer not to be contacted by us and e-mail communication has been forwarded to confirm cancellation.
We wish to apologise for the inconvenience it may have caused.
Yours faithfully,
WesBank
Thank you for raising your concerns and granting us an opportunity to investigate and respond. WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers.
Direct Axis is a specialist financial services company that provides customers with a direct connection to loans and insurance and they are a sister company to WesBank. There is a Non-Disclosure agreement in place that prohibits Direct Axis from using any of our data for anything else other than contacting our customers for proof of insurance.
We have attempted to contact you to discuss, however you advised that you prefer not to be contacted by us and e-mail communication has been forwarded to confirm cancellation.
We wish to apologise for the inconvenience it may have caused.
Yours faithfully,
WesBank
WesBank's reply13 Apr 2015, 06:24
Official
Hello contrid,
Thank you for raising your concerns and granting us an opportunity to investigate and respond. WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers.
Direct Axis is a specialist financial services company that provides customers with a direct connection to loans and insurance and they are a sister company to WesBank. There is a Non-Disclosure agreement in place that prohibits Direct Axis from using any of our data for anything else other than contacting our customers for proof of insurance.
We have attempted to contact you to discuss, however you advised that you prefer not to be contacted by us and e-mail communication has been forwarded to confirm cancellation.
We wish to apologise for the inconvenience it may have caused.
Yours faithfully,
WesBank
Thank you for raising your concerns and granting us an opportunity to investigate and respond. WesBank in partnership with Direct Axis commenced a campaign to request updated insurance confirmation from our customers.
Direct Axis is a specialist financial services company that provides customers with a direct connection to loans and insurance and they are a sister company to WesBank. There is a Non-Disclosure agreement in place that prohibits Direct Axis from using any of our data for anything else other than contacting our customers for proof of insurance.
We have attempted to contact you to discuss, however you advised that you prefer not to be contacted by us and e-mail communication has been forwarded to confirm cancellation.
We wish to apologise for the inconvenience it may have caused.
Yours faithfully,
WesBank