Forced Insurance Charge

My wife received an email, requesting that proof of insurance be furnished for her vehicle. This email was sent on 6 February 2020. In the email, Wesbank proceeds to be dishonest, and state that their consultants have been trying to contact her and have not received the confirmation. This is not true, and she has not received one phone call from Wesbank regarding this.

It states in the email to use one of the contact options. We have been trying to call the phone number provided ***), and there is never an answer. You wait on the phone for more than an hour, with no answer. We have tried a number of occassions, and each time, you wait an hour, and get no answer.

We than got another email today, stating (again a lie), that their consultants were unable to get hold of my wife, to confirm the details of the insurance, and Wesbank has now loaded on an insurance cover onto her motor finance, without her consent.

We have tried to phone the phone number provided in the Wesbank email, and the phone is NEVER answered, even after waiting for more than an hour each time. I have in a last desperate effort, simply sent the proof of insurance to ***. I have requested a confirmation of this email and again tried to call the phone number provided in the Wesbank email (again no answer).

DISGUSTING SERVICE from Wesbank.

I want all insurance cover loaded on the account, be cancelled with immediate effect and any premiums you have attempted to charge, be refunded immediately!