Followed the process but still received the worst service ever

RE: REF ‪***‬-CRSC88B1

I am concerned at the way in which my complain is being handled to date by the Wesbank. I, as the client have met all financial obligations to Wesbank and co-operated fully with the dealership. A recommendation was made by MIOSA to cancel the contract but wesbank or the dealership (Hyndai) have not officially responded to us.

To date we have paid +/- R34 295.92 excluding a maintenance fee of R4 927.60 and only drove the car for less than 1500km.

No one seems concerned that I am paying for a car that is more at the dealership than in my possession. I have been requesting lifts from friends and family during the period of dealership service or maintenance. I am also incurring cost with the use of taxis when no one is able to assist me.

This is the 3rd car I’ve purchased with Wesbank and did not expect such service from the financial institution.

I need a speedy solution on this matter or an escalation to someone who can assist. Your allocated personnel has ignored our calls and emails.