LM
Letlhogonolo M

1 reviews | Active since May 2016

07 Aug 2019, 16:48

FNB/Wesbank’s interest rate offer is clear display of the utmost level of greed!

Recently my brother in-law embarked on his most exciting assignment which was to purchase his first car! Given that he had been with FNB for 10 years, he approached them to finance him and was left extremely shocked and disappointed. The bank offered him a rate of prime plus 7% (17%), which is a clear demonstration that they do not value his business and loyalty. Until this incident, I had never been aware of anyone being quoted an interest rate this high. I have made contact with my banker at another bank to get involved and assist in obtaining a reasonable rate for someone who is starting out and will alao encourage him to change banks seeing that he is wasting his time with FNB. The gentleman is starting out in life and instead of assisting him to have an easier start, his own bank want to ensure he starts out in higher debt. Because of this, I have very little regard for FNB who seem to only be interested in the money and not the it client’s wellbeing. Shame on you.

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Replies (1)
WesBank
WesBank's reply08 Aug 2019, 08:27
Official
Dear Letlhogonolo Meko

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution