1 reviews | Active since Oct 2021
FNB & WESKBANK INCOMPETENCE
I paid up my car in 2018 a consultant by the name of Jabulani Ndaba did not update my risk profile which now has placed me as high risk. It is now stating that I have a monthly balloon repayment of R 30 000 monthly on a polo vivo and that my account is with the bad debt department. What's even worse is that I have been their loyal customer from 2016 and have my business banking there as well.
I am currently a private client who has been disadvantaged all because of the incompetence of the FNB group. I even went to their head office personally and didn't find a single team leader instead they avoid clients by asking the receptionists to assist with complex queries while playing broken telephone. At this very moment I am a high ranked earner who can not get credit anywhere or even own property all because of their incompetence. Sies! It's disgusting it's no wonder why other banks are poaching their clients.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
