Fnb /Wesbank totally *********** and Unhelpful

<p>I sold a car to a customer who opted for private finance with Wesbank.</p> <p>This has been a total nightmare in many ways from the service we received to payout stage.</p> <p>The agent was arrogant, unfriendly, uninformed and certainely not customer oriented.</p> <p>This simple process dragged on for weeks.</p> <p>Eventually today at 11.13, I received a call from Shakira Salie who is responsible in processing the payments.</p> <p>She informed me that payment will be made shortly. I received an Sms shortly after that a payment of R776,00 was paid into my Fnb account.</p> <p>I made a call to Wesbank and was told that Shakira is busy and will call me back.</p> <p>I received a call at 14.41 from Shakira informing me that they paid R64900 to their agent Simon and that his commission of R776,00 was paid to me. Despite numerous calls I was told nothing can be done and that I have to wait for the money to reflect into Simons Nedbank account then he must transfer the money to me.</p> <p>This is *********** and shocking that a bank can make an error of this nature and the customer must now suffer. I requested the bank pay me out and recover their money from Simon. Their reply was that they cannot do that.</p> <p>I asked for the managers Michelle or Ralie and guess what neither was available.</p> <p>Wesbank- Can you redeem yourself by reversing the error and paying me out?</p> <p> </p> <p>Anthony ********** 125</p> ********** <p> </p> <p> </p>