FNB WESBANK... ***********!!

Utter incompetence!! I have never in my life dealt with such utter incompetence! I phoned to request a settlement letter on my car, after he ng put through to 9 people, eventually I received the letter. It was valid until the 7th of November. I paid the settlement amount on the 4th of November. The moment I made the payment I sent the POP to Wesbank and requester info on where to get the NATIS document. I have to date not received any feedback. A few days after I checked online and all of the sudden we owed another amount. I phoned to try and get an answer and no one could help me or were too *********** to help me. I sent several mails saying that I paid both the settlement amount and that hidden fee that popped up all of the sudden... still no proper response. I received a mail stating that I can change ownership op the car with certain documents... something I did not request. I am at my wits end... this morning I received another statement saying I owe money. I PAID THE SETTLEMENT AMOUNT! NEVER get financing from Wesbank...