HL
Hilary L
1 reviews | Active since Aug 2019
28 Feb 2020, 10:49
FNB - Wesbank How can we not help you!
Wesbank vehicle finance has been paid in 2018 and received a paid up letter yet the system that informs FNB that this account is closed has never been updated. I have been sent from FNB to Wesbank to FNB on more than 5 occasions. I am beyond frustrated. Please can someone check your processes and procedures because why must the client do the work.
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WesBank's replyOfficial
28 Feb 2020, 13:10Dear Hilary Lamb,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Feb 2020, 13:10
Official
Dear Hilary Lamb,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution