SS
Sammyfish S

1 reviews | Active since Nov 2013

21 Oct 2018, 07:13

FNB real motto is "How can we make you poor & poor?"

I app**** for FNB/Wesbank vehicle finance to purchase a Hyundai Tucson in Boksburg & I got the shock of my life as I was given the highest interest rate as if I am a graduate or new FNB customer.

It's very horrible as I have been a excellent FNB customer for 4 years. With FNB for 4 years, I have platinum & savings accounts plus a healthy bond account plus good credit account records plus I have an investment account. I also pay monthly charges. My friends who have been with Standard Bank for few years are rejoicing that their bank cares for their customers as their interest is low at 10.25 - 11.25% I.e. prime + (0 -1%). Then should I advice my children, close friends & relatives who are still at varsity that FNB is a horrible & selfish bank while Standard is "the bank as they care about their clients?

FNB slogan of "How can we help you?" is useless & a lip service motto. How can FNB/Wesbank be selfish & uncaring to help their 4 year customer with a low interest rate? Is FNB aim to make their clients poor & poor while other bank are improving their customers' life? The slogan should then change to "How can we make you poor?" As they don't really care about their clients base.

FNB should reduce this 13% interest rate I was given to < 11% as I have been a a consistent good customer with FNB for years.

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Replies (1)
WesBank
WesBank's reply22 Oct 2018, 09:10
Official

Dear sammyfish,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7FB08.

Regards,

Neo Sithole

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WesBank Service Resolution