1 reviews | Active since Nov 2013
FNB have no interest in their clients
Banking with FNB for over 10 years. Could not get a personal loan through them so took one out through other banks. Tried to buy a car for my wife through them about 2 years back and eventually used another bank. Trying to buy a car now and declined again by Wesbank due to some note from 8 years back which should have been updated since my last complaint 2 years ago. Approved by the 3 other banks. If this is the way they treat their platinum card holders I feel sorry for the rest. It seems like FNB have too many clients and apparently don't care about losing a few. No problem as other banks are offering \customer service". Not just empty promises and e-bucks. Maybe its time I moved to a bank that cares about their customers banking needs and actually want their business. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by hellopeter.com)</em></div> """
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
WesBank is a service driven organisation that goes to great lengths to render consummate service excellence to all our valued customers with every interaction. In order to achieve this, the prospective undertaking must meet all of the underlying criterion using multiple references including but not limited to internal records to arrive at an informed decision. These records are retained indefinitely until the account applicable is archived and as such, manual intervention is required with every application to in order to confirm the applicant's rehabilitation. To this end, the personal loan that was taken out in 2007 through a subsidiary of ours was declassified as Bad Debt before it was eventually resolved in 2012.
Although we are not in a position to nullify the record permanently at this point, the deal has been approved with a preferential interest rate provided.
We trust that this is in order and thank you for making WesBank your asset financier of choice.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
WesBank is a service driven organisation that goes to great lengths to render consummate service excellence to all our valued customers with every interaction. In order to achieve this, the prospective undertaking must meet all of the underlying criterion using multiple references including but not limited to internal records to arrive at an informed decision. These records are retained indefinitely until the account applicable is archived and as such, manual intervention is required with every application to in order to confirm the applicant's rehabilitation. To this end, the personal loan that was taken out in 2007 through a subsidiary of ours was declassified as Bad Debt before it was eventually resolved in 2012.
Although we are not in a position to nullify the record permanently at this point, the deal has been approved with a preferential interest rate provided.
We trust that this is in order and thank you for making WesBank your asset financier of choice.
Yours sincerely,
WesBank