FNB dont deserve their clients

<p>I have been banking with FNB for 6 years now.</p> <p> </p> <p>I am a professional individual with a flawless credit record and my home is bonded with FNB.</p> <p> </p> <p>Earlier this year I was charged R500 at the executive lounge at OR Tambo International Airport after the admittance staff assured me that it was a free exercise. I reported this to FNB, as it is unfair treatment and misadvertising. FNB refused to refund me. It took me to contact the bank adjuducator before the refund was forthcoming. I downgraded my account from Private to Gold as I dont see the benefit in having a private banker that is useless.</p> <p> </p> <p>Subsequently now I have app**** for vehicle finance through FNB. I received the highest rate through them at 14% (rediculous).</p> <p> </p> <p>It seems that FNB actively want to alienate their clients. I have already app**** to Investec who are pro active and treat each client as an individual.</p> <p> </p> <p>What a mediocre disorganised bank. Im sure they are bleeding clients.</p>