FIRST RAND GROUP ARE TERRIBLE AT SERVICING CLIENTS. (FNB AND WESBANK)

I have logged a request with Wesbank to update my payment details on my account from my FNB account to Discovery bank. As I cancelled my bank account with FNB and have changed my bank to Discovery and all my other debits.

I attached the letter Discovery bank sent to me (they dont have branches near me and I do not have a bank statement as yet as my account is a week old) So they cannot stamp it.

This is the reference: RE: ***

And this is the response I get; We thank you for your request, and advise that we will only be able to amend the banking details on receipt of the required documents listed below: - A stamped bank statement or a stamped bank account confirmation letter is required for account verification. We would like to take this opportunity to thank you for entrusting WesBank with your finances. Yours in service,

So please note I have instructed you to update my bank details to my new bank account, as this is where the funds will be available. I have NEVER defaulted on a payment with you guys in the 27 months I have been with you. If I do this time I will hold you all Legally liable. And I will take it up with the regulatory authorities, NCR and FSB as you guys are going to be prejudicing me as the client and will be hurting my credit standing.

I have provided you with my letter from discovery bank, you can even call them and confirm it on their end that it is a valid bank account. I want my bank details updated.