FR
Franz R

1 reviews | Active since Jul 2019

12 Jun 2022, 15:55

Financing faulty vehicles

I purchased a vehicle less than 2 months ago and am already having serious issues . The car started giving me issues within the first week .The dealer is one of the rudest people that I have ever met . I asked him to please assist as there was an issue with the vehicle but he told me to leave his business premises without giving me recorse .

I am now sitting with NO car with a business that depends on collections . My installment is still coming off but there is no car . I feel that it is irresponsible for Wesbank to do this ; we are a new business and this is really hurting us . we average about 6-7 collections a day so this is a great imposition . Wesbank should not be in the business of financing faulty cars to customers . further to the above I have had the car for 2 months and still have no number plates !

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Replies (1)
WesBank
WesBank's reply13 Jun 2022, 09:04
Official
Dear Franz V
 We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution